Kashiwade CRM

All features

Every capability shipped in Kashiwade CRM, listed by category. Use it to see how many of the tools you run today collapse into one.

Features come as a plan (Light, an industry plan or Pro) plus add-ons such as Growth and Insights. See the pricing page for what each includes and what it costs. See pricing

The three areas people check first are all shipped

These are the areas most often weighed against a single-purpose tool. The category list below spells out what each one contains.

Depth on LINE

Step delivery, rich menus that vary per friend, and LIFF mini-apps for booking, membership cards, points, prize draws and ticket books — all built from the screen.

See this feature →

Shared inbox for enquiries

Mail arriving on a dedicated address is shared with the team, with assignment, status and a collision guard in one place.

See this feature →

Customer analysis

RFM, decile and F2 repeat-rate analysis come as standard, and any segment turns straight into an audience.

See this feature →

CRM and customer records

Everything you know about a customer, and every exchange you have had, in one place. Replaces a spreadsheet customer list or a single-purpose contact manager.

  • Contacts, companies and deals
  • Activity timeline (notes, calls, meetings)
  • Tags and custom fields
  • CSV import (review before you commit) and export
  • Duplicate detection and merge
  • Support cases
  • Customer chart records (allergies, hair and skin type, preferences, photo consent)
  • Job sites, with their records attached

Shared inbox for enquiries

Enquiry email the whole team can see, with who is handling what in plain view. Replaces a shared-mailbox tool.

  • Shared inbox on a dedicated address
  • Assignment and status (open, in progress, done)
  • Collision guard — you see who else has the conversation open, and sending is blocked
  • Canned replies
  • Your own domain for the receiving address
  • Linked to the contact and their history
More about the shared inbox →

Tasks and projects

Kanban boards that make team workload visible. Replaces a project management tool.

  • Kanban board with drag and drop
  • Assignees, due dates, comments
  • My tasks (only what is yours)
  • Spin up a whole project from a template
  • Recurring tasks
  • Milestones and task dependencies
  • Time tracking and per-member workload
  • Gantt chart

Email campaigns and marketing automation

From nurturing a lead to nudging a lapsed customer back, running on its own. Replaces an email marketing tool or a marketing automation platform.

  • Email and LINE campaigns
  • Audiences — segments that refill themselves from your filters
  • A/B testing
  • Open and click tracking
  • Lead scoring that adds points from behaviour
  • Automation rules (trigger, condition, action)
  • Win-back runs, previewed before you send
  • Marketing calendar of scheduled sends and posts
More about delivery and automation →

LINE and social

Automates the messaging and broadcasts on your LINE official account. Replaces a LINE broadcast tool.

  • Friend list and tag-based segment broadcasts
  • Visual flow builder for greetings, auto-replies and branching
  • Step delivery (drip sequences)
  • Rich menus, varied per friend
  • LIFF mini-apps for booking, membership cards, points, prize draws and ticket books
  • Instagram messaging
  • Scheduled LINE broadcasts and Instagram/Facebook posts, delivered automatically at the time you set
  • Posting to Instagram/Facebook requires an Instagram professional account linked to a Facebook Page, plus authorisation of the publishing permissions
More about LINE automation →

Booking and repeat visits

Carries a customer from booking through to the next visit. Replaces a booking system and a stamp-card app.

  • Public booking page customers use themselves
  • Staff and equipment assignment, shifts and time off
  • Reminders by email and LINE that follow reschedules
  • Ticket books, issued and redeemed
  • Stamp cards
  • Point cards and membership cards with numbers and ranks
  • Instant-win prize draws
  • Coupons — issue, redeem, gift to a friend
  • Hot Pepper Beauty integration (auto-import bookings from notification emails)

Forms, surveys and assessments

The doorways where a prospect volunteers their details. Replaces a form builder and a survey tool.

  • Form builder that files a submission straight into contacts
  • Surveys (NPS and CSAT) sent by email or LINE
  • Assessment content — type results, score bands, numeric estimates
  • Automatic tagging from the answers
  • Funnels (landing paths) with A/B variants
  • Tracked links and QR codes that record where traffic came from
How assessment content works →

Website chat

Take questions from visitors while they are still on the page. Replaces a live-chat tool.

  • Chat widget you drop in with an embed tag
  • Automatic greeting message
  • Your team replies from the admin screen
  • Conversation history kept

Quotes, invoices and payments

Coming soon

One thread from the quote you send to the money that lands. Replaces a quoting and invoicing tool.

  • Quotes sent for the customer to accept or decline on the web
  • Convert an accepted quote into an invoice
  • Invoices sent, payments recorded
  • Recurring invoices raised automatically
  • Payment links and card payments
  • Product catalogue and price plans
  • Pause, resume and cancel subscriptions
  • Customer portal for their own invoices and contracts

These features are built, but new sign-ups for them are paused. We will let you know when they reopen.

Store floor and back office

Till, stock and staff running on the same customer data as everything else. Replaces a POS register and a time-clock tool.

  • Point of sale — checkout, split payment, void, receipt
  • Inventory: levels, stocktakes, movement history, low-stock alerts
  • Time clock with manual corrections
  • Payroll: wage settings, calculation, payslips, CSV export
  • Staff commission calculated from sales at rates you set
  • Head-office dashboard across multiple stores
  • POS service integration syncing products, customers, stock and sales
Using Smaregi? Start here →

Referrals and affiliates

Turns word of mouth and partner introductions into a system. Replaces an affiliate management tool.

  • Referral programmes and generated codes
  • Referred sign-ups recorded and approved
  • Affiliate partners with their own tracking links
  • Commission totals and payout requests

Website content

Publish and edit your own site content. Replaces a CMS or a site-building tool.

  • Headless CMS with content models you define
  • Delivery over a public API
  • Members-only content rules
  • AI-drafted sites and pages
  • Image and file asset library

Reporting and customer analysis

Decide the next move from numbers rather than instinct. Replaces an analytics tool.

  • Dashboards for revenue, deals and campaign performance
  • RFM, decile and F2 repeat-rate analysis
  • Turn any analysis segment straight into an audience
  • Revenue by acquisition source — till, payments, won deals and bookings counted as one figure
  • Saved reports and CSV export
  • Reports emailed on a schedule
Payback calculator →

Hiring

From posting the role to working through the applicants. Replaces an applicant tracking tool.

  • Public job board
  • Application form with résumé upload
  • Applicant pipeline
  • Calendar invites for interviews

Integration and operations

What connects the platform to your other systems and keeps it safe to run.

  • API keys with usage visibility
  • Outbound webhooks — signed, with a delivery log and test sends
  • Ad platform conversion APIs
  • Roles: admin, staff, viewer
  • Passkey sign-in (no passwords), with an email when a new device signs in
  • Audit log of who did what, plus a sign-in history
  • AI assistant that proposes an action and always confirms before running it

Start with whichever part interests you

Pick your industry during setup and the screens that trade uses most are already in place. Anything you do not need can be folded out of the sidebar.

Coming soonSee it by industry