Kashiwade CRM

Terms of Service

Last updated: October 2026

These terms govern your use of Kashiwade CRM. By creating an account you agree to them.

Your account

You are responsible for the activity under your account and for keeping your credentials and API keys secure. You must provide accurate information and comply with applicable laws when using the service.

Acceptable use

  • Don't use the service to send unsolicited or unlawful messages
  • Don't attempt to breach tenant isolation or access data that isn't yours
  • Don't overload or probe the service outside of your own plan's limits

Plans and billing

Your first 30 days include every Pro feature free of charge (the 30-day free trial, once per organization). Email and LINE sending is capped during the trial. After the trial you need a paid plan. Without one, core data such as customers, bookings and sales can only be viewed and exported, and editing, sending, and bookings/forms are paused. Data created with plan features (broadcasts, automations, the shared inbox) becomes available again once you subscribe to a plan that includes them (shared inbox conversations can be exported as CSV with or without a plan). We do not delete the data we hold for you for that reason alone. Yearly subscriptions are not refunded if canceled mid-term. Upgrades apply immediately and the prorated difference for the rest of the term is charged; downgrades and switches between monthly and yearly billing apply from the next renewal date. One-off top-ups of AI credits and storage are bought with a one-time payment. They are valid for 180 days from purchase and are used soonest-expiring first. Top-ups left after they expire cannot be used and are not refunded. Paid plans, add-ons, extra storage (monthly), one-off top-ups and email beyond the monthly allowance are billed through our payment partner. Plan limits (contacts, API calls, storage, email, AI, LINE sends, campaign sends) and what happens at a limit follow "What's included each month" on the pricing page. You can manage or cancel your subscription at any time from billing settings.

Price changes

  • Prices may change. A change applies, as a rule, to new subscriptions made on or after the effective date.
  • If a change applies to an existing subscription, we notify you by email at least 30 days before the effective date and hold your current price for 6 months from that notice.
  • If you do not accept the change, you can cancel before the hold period ends. What remains available after cancellation is described under "Plans and billing".
  • Changes caused by consumption-tax rates or by price changes at third-party services we rely on may fall outside the above. We still notify you at least 30 days in advance.

Your data

You retain ownership of the customer data you store. We process it only to provide the service, as described in our Privacy Policy.

External booking sites

  • The service includes features that import notification emails and CSV files from external booking sites (such as HOT PEPPER Beauty; the "external sites"), and features that help you reflect bookings on those sites. These features are not provided or endorsed by the operators of the external sites, and we have no partnership with them.
  • Please check the external sites' terms of use yourself. You use these features at your own discretion and responsibility. We are not responsible for any measures an external site's operator takes against you (such as restricting or suspending your use).
  • We never hold your IDs or passwords for the external sites, and we never sign in to them on your behalf.
  • Imports depend on how the external sites work and how their notifications arrive. Delays, gaps or discrepancies may occur, and we do not guarantee that imports are complete or immediate. Always confirm bookings in the external site's own management screen. Losses caused by double bookings or similar issues are governed by the "Liability" section.
  • We may change or discontinue these features without notice, for example when an external site changes how it works.

Availability and changes

We work to keep the service available and may update features over time. We'll give reasonable notice of material changes that affect you.

Liability

The service is provided on an 'as is' basis. To the extent permitted by law, our liability is limited to the fees you paid in the preceding period.